De-Escalation Techniques for Transportation Employees
Wed, Jul 30
|Zoom Webinar Series
Learn how to defuse tense situations with calm communication, body language, and conflict resolution skills. This training helps bus drivers and transit staff handle agitation safely and keep interactions peaceful.
Time & Location
Jul 30, 2025, 7:00 AM – 9:00 AM MDT
Zoom Webinar Series
Guests
About the Event
This course offers practical skills for defusing tense situations and reducing the likelihood of conflict escalation. Participants will learn communication strategies, body language cues, and psychological approaches to calm individuals in distress or agitation. The training focuses on fostering a non-threatening environment, using active listening, and employing techniques to resolve conflicts peacefully.
This training helps fulfill the training requirement of 1 CCR 301-26, 5.01(e): "The operator shall receive a minimum of six hours of in-service training annually."
Intended Audience
Bus Drivers, Bus Paras, School Transportation Staff
Meet the Trainer: Bret Brooks, Senior Consultant, Gray Ram Tactical, LLC
Bret works with government agencies in the area of physical security assessments, anti-terrorism issues, and threat/risk analysis. Bret's focus of instruction includes issues concerning personal safety and security. Bret is the creator of many awareness courses for school teachers, administrators, and bus drivers. Gray Ram Tactical, LLC is a Missouri-based, international training …